> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yorlet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans

> Every team member starts on Free. Mix Standard and Premium seats when you need more messages, Recover triage, the email agent, or Claude and ChatGPT.

Yorlet AI is billed per seat, not as a single plan for the whole account. Every team member starts on **Free**. You can mix Free, Standard, and Premium seats in one organisation.

Manage your seat from [Yorlet AI](https://dashboard.yorlet.com/settings/plans/ai), or open [Your plans](https://dashboard.yorlet.com/settings/plans) and find **Yorlet AI**.

## What each plan includes

| Plan                                                                                     | Free      | Standard                           | Premium                                                        |
| ---------------------------------------------------------------------------------------- | --------- | ---------------------------------- | -------------------------------------------------------------- |
| Price                                                                                    | No charge | £20 / seat / month, or £192 / year | £100 / seat / month, or £960 / year                            |
| Assistant messages / month                                                               | 30        | 200                                | 1,000                                                          |
| [Assistant](/business-automation/ai/assistant)                                           | Yes       | Yes                                | Yes                                                            |
| [Claude or ChatGPT](/business-automation/ai/mcp)                                         | No        | Yes, for the organisation          | Yes, for the organisation                                      |
| [Recover triage](/billing/recovery) and [email agent](/business-automation/inbox/agents) | No        | Yes, for the organisation          | Yes, for the organisation, with higher Recover triage capacity |

Annual billing is 20% off. Paid prices are plus VAT. Message allowances are individual and reset on the 1st of each month.

One paid seat — Standard or Premium — unlocks Recover triage, the email agent, and [Claude or ChatGPT](/business-automation/ai/mcp) for the whole organisation. Assistant message allowances stay per person.

<Note>
  Paid seats can be billed by another account in your organisation. If they are, the Yorlet AI page tells you which account an admin needs to approve your upgrade on.
</Note>

## Request an upgrade

Anyone can request a higher plan. Billing does not start until an admin approves it.

To request an upgrade, follow these steps:

1. Go to [Yorlet AI](https://dashboard.yorlet.com/settings/plans/ai).
2. Under **Choose your plan**, pick **Monthly** or **Annual**.
3. On **Standard** or **Premium**, click **Request Standard**, **Request Premium**, or **Request annual billing**.

You can also request from the assistant when you have used this month’s allowance.

A pending request shows on **Your plan**. Click **Cancel request** if you want to choose a different plan instead. You can only have one pending request at a time.

To move to a lower plan, ask an admin to change your seat under **Team members**.

## Assign seats

Admins assign a plan to each person. Changes apply immediately. Paid plan changes may include a prorated billing adjustment, and may continue to checkout if payment setup is needed.

To change someone’s plan, follow these steps:

1. Go to [Yorlet AI](https://dashboard.yorlet.com/settings/plans/ai).
2. Under **Team members**, find the person. You can search by name or email.
3. Click **Edit plan**.
4. Choose a **Plan** — Free, Standard, or Premium.
5. For a paid plan, choose **Billing** — **Monthly** or **Annual · save 20%**.
6. Click **Save changes**.

Saving a change also clears that person’s pending upgrade request.

The same page shows how many seats you have on each plan, and the monthly and annual totals.

## Approve an upgrade request

When a teammate requests a higher plan, it appears under **Upgrade requests**.

To approve or decline a request, follow these steps:

1. Go to [Yorlet AI](https://dashboard.yorlet.com/settings/plans/ai).
2. Under **Upgrade requests**, find the person.
3. Click **Approve upgrade**, or **Decline**.

Approving may continue to checkout if the organisation does not yet have a payment method for that billing interval.

## Message allowance

The **Your plan** section shows how many messages you have used this month, how many are left, and that the allowance resets on the 1st of each month.

Each send in the [assistant](/business-automation/ai/assistant) counts as one message. When you reach the cap, the chat stops sending until next month, unless you move to a higher plan.