> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yorlet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Letters

> Print and post physical letters to tenants and owners from reusable templates.

Letters lets you send physical post to [customers](/customers) and [owners](/owners) without leaving Yorlet. Write the letter once as a template, merge in names and addresses, then print and post it. Letters are printed in colour, double-sided.

You can view and manage every letter from the [Letters page](https://dashboard.yorlet.com/letters). You can also send a letter automatically from a [workflow](/business-automation/workflows/actions#send-letter).

## Enable Letters

Letters is a pay-as-you-go add-on. To enable it, follow these steps:

1. Go to [Your plans](https://dashboard.yorlet.com/settings/plans).
2. Find **Letters** and click **Get started**.
3. Complete checkout.

Once enabled, **Letters** appears in the sidebar, with **Templates** underneath. You are billed per send, plus extra pages and premium postage. See [list pricing](https://www.yorlet.com/pricing#letters).

<Note>
  You need the admin role to enable Letters.
</Note>

## Letter statuses

Every letter has a status that shows where it is:

* **Draft**: The letter has been created but not sent. You can still edit or delete it.
* **Sending**: The letter has been submitted for print and post.
* **Sent**: The letter has been accepted for print and post. It can no longer be edited.
* **Failed**: Sending did not complete. You can fix the problem and send it again.
* **Canceled**: The letter was cancelled before it was printed.

The [Letters page](https://dashboard.yorlet.com/letters) has a tab for each status.

## Delivery

Choose how the letter is posted when you create it:

* **Standard**: Ordinary postage. This is the default.
* **Tracked**: Postage with tracking, when a tracking number is available.
* **Premium**: Premium postage, billed as an extra charge.

The first page is included in the send. Extra pages are billed separately, and **Premium** postage is billed on top. Letters are always printed in colour and double-sided.

## What you need before you send

To print and post a letter, Yorlet needs:

* A **name**, **line 1**, **city**, and **postcode** on the customer or owner you are writing to.
* A business **name** and **address** on your account, so the letter can show a return address.

If sending fails, the letter moves to **Failed** and the reason is shown on the letter page.

## Get started

<CardGroup cols={2}>
  <Card title="Send a letter" icon="paper-plane" iconType="duotone" color="#6366f1" href="/letters/send-a-letter">
    Create a letter, choose postage, and print and post it
  </Card>

  <Card title="Templates" icon="file-lines" iconType="duotone" color="#6366f1" href="/letters/templates">
    Build reusable letters with merge fields and signatures
  </Card>
</CardGroup>