> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yorlet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tenant requests

> Let tenants report maintenance issues from their portal and set your team's availability.

Tenants can report maintenance issues themselves from their tenant portal, so problems reach you without a phone call or email. Each request appears on your [Maintenance page](https://dashboard.yorlet.com/maintenance) as an issue with the **Customer request** type, ready for your team to prioritise and resolve.

## How tenants report an issue

From their portal, a tenant selects **New request** and then:

1. Chooses a **category** that best describes the problem.
2. Adds a short **description** with more detail.
3. Optionally attaches **photos** of the issue.
4. Optionally asks to be present during the visit and picks the times that suit them.

Once submitted, the request is created as a maintenance issue in your account with the tenant and their unit already linked.

## Setting your availability

When a tenant asks to be present, they can only choose from the visit times your team has made available. To set these windows, go to **Settings** → **Maintenance** and edit the weekly **Availability** schedule, then click **Save**.

<Note>
  If you have not set any availability, tenants can still report issues and ask to be present — they just will not be able to pick a specific time slot.
</Note>

## Finding tenant requests

Tenant-reported issues are given the **Customer request** type. On the Maintenance page, filter the table by **Type** to see only customer requests. When a tenant has provided their preferred visit times, you will see them on the issue timeline so you can arrange the work. See [Manage issues](/maintenance/manage-issues) for more on working through issues.