> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yorlet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bank Transfers

> Learn about Bank Transfer payments, a simple way to receive funds directly from your customers' bank accounts.

Bank transfers allow customers to send funds directly from their bank account to a bank account. This payment method is ideal for one-off payments, large transactions, or customers who prefer not to set up recurring payment mandates.

## Create a bank transfer payment method

To create a bank transfer payment method, follow these steps:

1. Navigate to the customer account for which you want to create the payment method.
2. Under the **Payment methods** section, click **Add bank transfer account**.
3. Click **Add**.
4. Share the payment instructions with your customer.

Bank transfer payment methods are unique to each customer and should not be shared with other customers.

## Timing

Bank transfer timings vary depending on the country and payment scheme used.

<Tabs>
  <Tab title="UK">
    UK bank transfers support the following payment schemes:

    | Scheme          | Timing                                  | Availability     |
    | --------------- | --------------------------------------- | ---------------- |
    | Faster Payments | Near-instant (typically within 2 hours) | UK bank accounts |
    | CHAPS           | -                                       | Not supported    |
    | SWIFT           | -                                       | Not supported    |
  </Tab>

  <Tab title="EU">
    EU bank transfers support the following payment schemes:

    | Scheme               | Timing            | Availability           |
    | -------------------- | ----------------- | ---------------------- |
    | SEPA Credit Transfer | 1-2 business days | European bank accounts |
    | SWIFT                | -                 | Not supported          |
  </Tab>
</Tabs>

## International payments

Bank transfers do not support direct international payment. Instead, we recommend instructing your customers to use [Wise](https://wise.com) to send funds to your their bank transfer payment method.

## Automatic reconciliation

Yorlet automatically matches incoming bank transfers to customers using unique reference codes. When a payment is received:

* If the reference matches an outstanding invoice, the invoice is marked as paid
* If the reference matches a customer but no specific invoice, the funds are added to the customer's credit balance
* If no match is found, the payment is flagged for manual review

## Disputes

Bank transfers are not subject to the same dispute mechanisms as card payments or direct debits. Once a bank transfer is received, it cannot be reversed by the customer without your consent. This makes bank transfers a lower-risk payment method for high-value transactions.

If a customer claims they sent a payment that has not been received, you can use the [trace a payment](/payments/trace-a-payments) feature to investigate.

## Refunds

To refund a bank transfer payment, you must initiate a manual payout to the customer's bank account. Learn how to [create a refund](/payments/refunds). Ensure you verify the customer's bank details before processing a refund to avoid sending funds to an incorrect account.