The maintenance.issue object
Unique identifier for the object.
Time at which the object was created. Measured in seconds since the Unix epoch.
maintenance.issue The application the issue is associated with.
The user the issue is assigned to.
When the customer is available for a visit. null when availability has not been set.
Whether the customer's presence is requested during the maintenance visit.
Whether the issue was raised by a customer.
A description of the maintenance issue.
The time at which the issue was first responded to, which stops the response clock.
Whether the issue is in a communal area.
The high-level category of the issue.
air_conditioning, appliance, electricity, exterior, heating_system, housekeeping, housing, locksmith, other, painting, pest_control, plumbing, null A more specific sub-category for the issue.
The name of the maintenance issue.
Hold details for the issue, which pause its SLA clock and exclude it from performance metrics. null when the issue is not on hold.
IDs of files used as photos for the issue.
The priority of the issue, where higher numbers indicate higher priority.
0 <= x <= 4Whether the issue has been resolved.
The time at which the issue was resolved.
The issue standing against its response and resolution targets. null when no targets applied when it was raised.
The status of the maintenance issue.
in_progress, open, resolved Triage configuration for the issue. null when triage is not enabled.
The type of the maintenance issue.
customer_request, internal, planned The unit the issue is associated with.
The account that the object belongs to. Only returned if the request is made with a valid Yorlet-Context header.
Only returned if the object has been deleted.
Metadata for the maintenance issue.
IDs of files used as videos for the issue.