Triage a maintenance issue
Returns steps the customer could try themselves, along with a suggested name, category and priority for the issue. Nothing is created or changed.
Authorizations
API Key authentication. Use "Bearer YOUR_API_KEY".
Body
The customer description of the issue to triage.
1 - 2000The category the customer picked, used as a hint.
air_conditioning, appliance, electricity, exterior, heating_system, housekeeping, housing, locksmith, other, painting, pest_control, plumbing Response
Returns a triage object if the request succeeded.
An AI-generated triage of a maintenance issue description.
Whether the description is about a property maintenance issue at all.
Whether this reads as an emergency — a gas leak, a fire risk, a flood, no water, or no heating in cold weather. An emergency is never self-resolvable.
A short, specific title for the issue, suitable for a list of work. No trailing period.
The category the description best fits.
air_conditioning, appliance, electricity, exterior, heating_system, housekeeping, housing, locksmith, other, painting, pest_control, plumbing A suggested priority from 0 to 3, where 0 is low, 1 is medium, 2 is high and 3 is urgent.
Safe, practical steps the customer can try themselves, most likely to help first. Empty when nothing can safely be attempted.
maintenance.triage The completion session recording the exchange. Pass it back as triage.portal_completion_session when creating the issue so the team can see what was suggested.