At the end of a tenancy, and after all the deductions have been calculated and agreed upon by the tenant and the property manager, you can begin the return process. Navigate to the Deposit record and click Return deposit. This will return the deposit after deducting charges, this action cannot be undone.
The deposit record must be in Active status to initiate a return.
Once you have selected Return deposit, the deposit record status will be updated to Pending return. From here, you will have to transfer the deposit from your bank account to the tenant. At that point, you can come back to the deposit record and click Mark as returned in the top right of the screen. This will prompt you to select a return date and finally complete the process. The deposit record will update one final time, and the status will become Returned. This action cannot be undone.