Each owner account has its own, separate account balance.
Owner accounts can have balances in four states:
- Pending: meaning the funds are not yet available to pay out.
- Available: meaning the funds can be paid out now.
- In transit: meaning the fund are currently in flight to an owner via a payout.
- Reserve: meaning the funds are currently held in reserve.
When you transfer funds to an owner account, the amount is initially reflected in the pending balance. The funds become available based on when the funds from the original payment are received in your bank account. Once funds become available, they will be reflected in the available balance and paid out based on the Owner Payout settings configured for the owner.
Check an owner account's balance
You can check an owner's current balance by navigating to the Balance section on an Owner record.
When you create collections or refund payments, an owner's balance may become negative if they don't have the funds to cover the actions. In such cases, you will have to wait for new payments to be made to the owner before they can be paid out.
In some cases, you may want to create reserves on an owner account to cover upcoming collections that will be made against their account. Reserved funds will be reflected in the reserve balance and can be held for an unlimited amount of time.
Create an owner reserve
Under the Balance section of an Owner record, click the overflow menu (•••), then Reserve funds. You can specify the amount to reserve and a description that will be visible to the owner.
Release an owner reserve
Navigate to the owner reserve you wish to release and click Release funds, you can specify the amount to release and a description that will be visible to the owner