SEPA Direct Debit payments work on a 3 business day cycle.
This table illustrates the timings for a SEPA Direct Debit payment:
|Day 0||The funds leave the customers account|
|Day 3||The funds settle to your Yorlet merchant account|
SEPA Direct Debit allows a payer to request a refund of an authorised collection from their bank within 8 weeks of being debited. The payer is also entitled to request a refund of an unauthorised or fraudulent collection from their bank up to 13 months after being debited.
A dispute can also arise if the bank is unable to debit the customer's account due to an issue, such as the account being frozen or having insufficient funds, but has already provided the funds to make the charge successful. In such cases, the bank reclaims the funds through a dispute process.
When a dispute is raised Yorlet deducts the dispute amount and a dispute fee from your balance.
SEPA Direct Debit disputes are final and there is no process for appeal.
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