Skip to main content
When you successfully complete an application or add a new active tenancy, a tenancy record will be created in your account. These records contain all the necessary information related to the tenancy, including property and tenant details, links to their applications and subscriptions, and complete payment history. Tenancies have statuses that update dynamically:
  • Pending: The tenancy has been approved but has not yet started and will begin in the future.
  • Active: The tenant has moved in, and the tenancy term has commenced.
  • Complete: The tenant has moved out, and the tenancy term has ended.
  • Canceled: The tenancy was ended before its term completed.
You can add an active tenancy at any time by navigating to the Tenancy Dashboard and selecting New tenancy. This will initiate the rental application process using the Active tenancy format.

​
Managing a tenancy

From a tenancy record, open the overflow menu (•••) to take action:
  • Tenancy review: Schedule a reminder to review the tenancy. See Tenancy reviews.
  • Compliance certificate: Download a PDF compliance certificate for the tenancy.
  • Lease change: Make changes to an active tenancy. See Lease changes.
  • Create revision: Create a new application that revises the current tenancy.
  • End tenancy: End an active or pending tenancy.

​
Ending a tenancy

To end a tenancy, select End tenancy from the overflow menu (•••). You can end it immediately or schedule it for a future date, choose whether to cancel the associated subscriptions, and provide a reason, such as requested by the customer, tenant replacement, eviction, arrears, or early termination.