Skip to main content
Maintenance issues let you keep on top of repairs and upkeep across your properties. Each issue records what needs fixing, which unit it relates to, who is dealing with it, and how urgent it is. Your team can raise issues directly, and your tenants can report problems from their portal, so everything lands in one place. You can view and manage all your issues from the Maintenance page.

​
Issue statuses

Every issue has a status that shows where it is in your workflow:
  • Open: The issue has been reported but nobody has started work on it yet.
  • In progress: Someone is actively working on the issue.
  • Resolved: The issue has been fixed and no further action is needed.

​
Issue types

Issues are grouped by type so you can tell where they came from:
  • Customer request: Raised by a tenant from their portal.
  • Internal: Raised by your team.
  • Planned: Scheduled or preventative work.

​
Priorities

Set a priority to help your team focus on what matters most:
  • Low
  • Medium
  • High
  • Urgent

​
Issue categories

Each issue can be tagged with a category to describe the kind of work involved, such as Heating system, Air conditioning, Appliance, Electricity, Exterior, Housing, Housekeeping, Locksmith, Pest control, Painting, Plumbing, or Other.

​
Get started

Manage issues

Create, prioritise, and resolve issues from the table, split, and board views

Tenant requests

Let tenants report issues from their portal and set your team’s availability