Tenants can report maintenance issues themselves from their tenant portal, so problems reach you without a phone call or email. Each request appears on your Maintenance page as an issue with the Customer request type, ready for your team to prioritise and resolve.
How tenants report an issue
From their portal, a tenant selects New request and then:
- Chooses a category that best describes the problem.
- Adds a short description with more detail.
- Optionally attaches photos of the issue.
- Optionally asks to be present during the visit and picks the times that suit them.
Once submitted, the request is created as a maintenance issue in your account with the tenant and their unit already linked.
Setting your availability
When a tenant asks to be present, they can only choose from the visit times your team has made available. To set these windows, go to Settings → Maintenance and edit the weekly Availability schedule, then click Save.
If you have not set any availability, tenants can still report issues and ask to be present — they just will not be able to pick a specific time slot.
Finding tenant requests
Tenant-reported issues are given the Customer request type. On the Maintenance page, filter the table by Type to see only customer requests. When a tenant has provided their preferred visit times, you will see them on the issue timeline so you can arrange the work. See Manage issues for more on working through issues. 
