Prorations are calculated to ensure customers only pay for the services they actually use. This document explains how prorations are calculated in our system.
When a subscription or service period is shorter or longer than the standard billing interval, we calculate a prorated amount to adjust the charge accordingly. This ensures fair billing for partial periods.
Let’s look at a specific example with actual dates. Say you have a £1000 monthly subscription that starts on January 15th, 2024:
Subscription period
Start date: January 15th, 2024
End date: February 15th, 2024
Total days in period: 31 days (Jan 15 - Feb 15)
Daily rate: £1000 ÷ 31 = £32.26 per day
If you cancel on January 30th, 2024
Actual period used: 15 days (Jan 15 - Jan 30)
Proration amount: £32.26 × (31 - 15) = £516.16
You would receive a £516.16 refund
If you cancel on February 5th, 2024
Actual period used: 21 days (Jan 15 - Feb 5)
Proration amount: £32.26 × (31 - 21) = £322.60
You would receive a £322.60 refund
Note how the daily rate (£32.26) is based on the actual number of days in your subscription period (31 days), not the calendar month length. This ensures you’re only charged for the exact days you used the service.
For monthly subscriptions, the daily rate and proration amounts can vary between different periods because they are calculated based on the actual number of days between the start and end dates, not the calendar month length. This means:
The daily rate is calculated by dividing the subscription amount by the total number of days in the period
Different periods can have different numbers of days, even if they’re the same calendar month
For example, a period from January 1st to January 31st has 31 days, while a period from February 15th to March 14th has 28 days
For example, a £1000 subscription could have different daily rates for different 30-day periods:
Period of January 1st to January 31st (31 days): £32.26 per day
Period of February 15th to March 14th (28 days): £35.71 per day
This means that prorations for the same billing interval could result in slightly different amounts depending on the specific start and end dates of the period. This is normal and ensures accurate billing based on the actual duration of the subscription period.