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Each owner account has its own, separate account balance. Owner accounts can have balances in four states:
  • Pending: meaning the funds are not yet available to pay out.
  • Available: meaning the funds can be paid out now.
  • In transit: meaning the funds are currently in flight to an owner via a payout.
  • Reserve: meaning the funds are currently held in reserve.
When you transfer funds to an owner account, the amount is initially reflected in the pending balance. The funds become available based on when the funds from the original payment are received in your bank account. Once funds become available, they will be reflected in the available balance and paid out based on the Owner Payout settings configured for the owner.

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Check an owner account’s balance

You can check an owner’s current balance by navigating to the Balance section on an Owner record.

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Accelerating pending balances

You can accelerate a pending transaction by clicking the overflow menu (•••) for the transaction on the Transactions tab of the Balance section. You can then edit the Available on date to modify the date when this transaction will be available to owners.

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Negative balances

When you create collections or refund payments, an owner’s balance may become negative if they don’t have the funds to cover the actions. In such cases, you will have to wait for new payments to be made to the owner before they can be paid out.

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Send funds

You can manually allocate payments to a owner’s balance by using Send funds. Click the overflow menu (•••) on the Balance section of an Owner record, then click Send funds. You can allocate the payment to a specific unit and optionally apply those unit fees to the payment.

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Create an adjustment

You can manually credit or debit an owner’s balance with an adjustment. Click the overflow menu (•••) on the Balance section of an Owner record, then click Create adjustment. Choose the Adjustment type (Credit to increase the balance or Debit to decrease it), enter an Amount and a Description that will be visible to the owner, and optionally attribute it to a Unit.

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Download a statement

To download a PDF statement of an owner’s balance activity, click the overflow menu (•••) on the Balance section of an Owner record, then click PDF statement.

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Owner reserves

In some cases, you may want to create reserves on an owner account to cover upcoming collections that will be made against their account. Reserved funds will be reflected in the reserve balance and can be held for an unlimited amount of time.

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Create an owner reserve

Under the Balance section of an Owner record, click the overflow menu (•••), then Reserve funds. You can specify the amount to reserve and a description that will be visible to the owner.

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Release an owner reserve

Navigate to the owner reserve you wish to release and click Release funds, you can specify the amount to release and a description that will be visible to the owner