Learn how to charge owner accounts to debit their balances.
At times, you may need to collect funds from your owner accounts:
When collecting from Landlord, Leaseholder, or Supplier accounts, you can create collections to debit their balances and either credit your Platform account or transfer funds to another owner account.
To create a collection, follow these steps:
You can earn commision on the payments you collect from owner accounts by setting the platform fee percentage. The owner will see the full amount in their account and then the payment will be split between the destination and platform account.
You can update a collection by navigating to the collection you wish to update and clicking Edit in the top right of the Summary section. You can then update the description, period, and unit.
Cancelling a collection removes the balance transaction from the owner’s balance. You can do this by navigating to the collection you wish to cancel and clicking Cancel in the top right. You can only cancel a collection when it is either in a pending
or applied
state.
You can refund a collection after it has been applied
or paid
. You can do this by navigating to the collection you wish to refund and clicking Refund in the top right. You can then specify the amount to refund and add a description about the details of the refund.
Refunding a collection that was created with a destination owner account will also refund the destination owner payment that credited the destination owner balance.
Learn how to charge owner accounts to debit their balances.
At times, you may need to collect funds from your owner accounts:
When collecting from Landlord, Leaseholder, or Supplier accounts, you can create collections to debit their balances and either credit your Platform account or transfer funds to another owner account.
To create a collection, follow these steps:
You can earn commision on the payments you collect from owner accounts by setting the platform fee percentage. The owner will see the full amount in their account and then the payment will be split between the destination and platform account.
You can update a collection by navigating to the collection you wish to update and clicking Edit in the top right of the Summary section. You can then update the description, period, and unit.
Cancelling a collection removes the balance transaction from the owner’s balance. You can do this by navigating to the collection you wish to cancel and clicking Cancel in the top right. You can only cancel a collection when it is either in a pending
or applied
state.
You can refund a collection after it has been applied
or paid
. You can do this by navigating to the collection you wish to refund and clicking Refund in the top right. You can then specify the amount to refund and add a description about the details of the refund.
Refunding a collection that was created with a destination owner account will also refund the destination owner payment that credited the destination owner balance.