Skip to main content
A remaining balance is money that arrived on a customer’s bank transfer payment method but wasn’t fully applied to an invoice. This happens when automatic reconciliation can’t match an incoming transfer to an outstanding invoice — for example when the amount doesn’t cover the invoice in full, or when there is no invoice open at the time. You can review every payment method with unapplied funds on the Remaining balances page.
Remaining balances only exist on bank transfer payment methods. Card and direct debit payment methods don’t hold funds ahead of a charge, so there is nothing to reconcile.

​
Charge a remaining balance

Make sure you have the customer’s permission to charge their payment method.
There are three entry points to the Create payment sheet — pick the one closest to what you’re doing:

​
From the Remaining balances page

  1. Open the Remaining balances page.
  2. Right-click the row for the payment method you want to charge and select Charge balance.
  3. Review the Amount, Currency and Description — the amount is prefilled to the full remaining balance.
  4. Click Create payment.

​
From the payment method

  1. Navigate to the customer, then open the bank transfer payment method that holds the remaining balance.
  2. Click Charge balance in the header.
  3. Review the Amount, Currency and Description.
  4. Click Create payment.

​
From the customer record

  1. Navigate to the customer.
  2. Open the Actions menu and select Create payment.
  3. Enter the Amount, Currency and Description and select the bank transfer payment method with the remaining balance.
  4. Click Create payment.

​
Advanced options

By default, a payment created from a remaining balance settles against the customer’s outstanding invoices via automatic reconciliation. If you’d rather credit the funds to the customer’s balance so they can be used against a future invoice, toggle Apply to customer balance in the Create payment sheet.
Choose whether to send the customer an email receipt after the payment succeeds.