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OneMove is Yorlet’s customer-facing app. It gives applicants and tenants one account they can use throughout their renting journey, while the records and activity your team needs remain connected to the Dashboard.

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How OneMove helps your customers

Customers can use OneMove across several parts of their journey:
  • Enquiries and viewings: Sign in when submitting details or booking and managing a viewing.
  • Applications: Link their OneMove account during onboarding so their identity and saved details can be reused.
  • Tenancies: See active tenancy details, upcoming rent, and invoices in one place.
  • Payments: Save a payment method in their wallet and reuse it for rent, deposits, and other payments.
  • Maintenance: Report an issue, attach photos or videos, share access instructions and availability, follow progress, and chat with your team.
  • Rewards: Earn points from eligible activity and redeem them for available rewards or rent credit.
OneMove is also used by invited suppliers to view maintenance work and respond to quote requests.

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Linking a customer to their tenancy

OneMove matches a customer to an active Tenancy using their email address. Before a Tenancy appears in OneMove, the customer must:
  1. Sign in to OneMove with the same email address recorded on their Customer.
  2. Verify that email address using the link sent by OneMove.
Once the email is verified, matching active Tenancies appear automatically. A customer can see more than one Tenancy when the same verified email is used across them.
If a customer cannot see their Tenancy, check that it is active and that the email on their Customer exactly matches the email they verified in OneMove.

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How OneMove connects to the Dashboard

Customer activity in OneMove flows into the relevant area of the Dashboard. For example, a maintenance request becomes a Customer request on the Issues page, while a linked applicant is marked with the OneMove icon on their Application. You continue to manage Applications, Tenancies, payments, maintenance work, and loyalty from the Dashboard. OneMove gives your customers a consistent way to complete their part and stay informed.