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Residents connect your customers to OneMove so they can receive and spend loyalty points. You can view them from the Residents page.

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From tenancies

An Active resident is created for each customer on an active tenancy, and removed when the tenancy is no longer active. You do not need to create these residents yourself.

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Creating a resident

To create a resident by hand, follow these steps:
  1. Click Create resident (or press N).
  2. Enter the Email.
  3. Optionally enter a Name.
  4. Choose the Building.
  5. Optionally choose a Loyalty tier.
  6. Click Create.
If a OneMove user already has that email, OneMove shows Pending until they confirm they live at the building. It shows Declined if they reject, and Linked when they confirm. Manual residents do not receive resident-restricted rewards until they are linked. Messages use this same record. Push requires a linked OneMove user. Email uses the resident or customer email, including residents who do not use OneMove.

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Editing a resident

To edit a resident, follow these steps:
  1. Open the resident.
  2. Open the overflow menu (•••) and click Edit.
  3. Update the Name, Building, or Loyalty tier.
  4. Click Update.

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Statuses

  • Active / Inactive — whether the resident can currently receive grants.
  • OneMove — Linked, Pending, Declined, or a dash when there is no OneMove user yet.