Create a workflow
To create a workflow, follow these steps:- Go to the Workflows page.
- Click New workflow.
- Click Workflow name at the top and enter a name. You cannot save until the workflow has a name.
- Select the Trigger on the canvas, then choose a Trigger type and complete its settings. See Triggers.
- Click Add step on the canvas and choose an action, If / else, or For each.
- Select the step and fill in its fields in the side panel. Use Insert variable to pull in values from the trigger or earlier steps. See Variables.
- Click Save draft to keep working, or Publish to make the workflow Active.
You need both a name and a trigger before Save draft and Publish become available.
Add and remove steps
Click Add step (the plus control on the canvas) to insert a step. The menu is split into:- Actions, grouped as Core, Billing, Letters, Loyalty, and Maintenance. See Actions.
- Logic — If / else and For each. See Conditions and loops.
Save and publish
- Save draft stores the workflow with status Draft. It will not run.
- Publish stores the workflow with status Active. It runs the next time the trigger fires.
Activate and deactivate
Open a workflow from the Workflows page to see its Trigger, Steps, and Recent runs. From there you can:- Click Edit workflow to return to the canvas.
- Click Activate to start an Inactive or Draft workflow.
- Click Deactivate to stop an Active workflow without deleting it.
Edit a workflow
To change a published workflow, follow these steps:- Open the workflow.
- Click Edit workflow.
- Update the name, trigger, or steps.
- Click Publish to apply the changes and keep the workflow Active.