Email

Email is how most Inbox threads start today. Provision an address, optionally on a domain you already own, then send from the Dashboard, the API, or an agent. Replies land on the same thread in Inbox. Manage addresses from Settings → Emails. Open conversations from the Inbox.

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Provision an address

You can provision more than one address. The first one on the account is marked as the agent address. Names such as support, noreply, and admin are reserved. To provision an address, follow these steps:

1. Go to Settings → Emails.
2. Under New address, enter a Local part — for example vita for [email protected].
3. Choose a Domain. Yorlet-managed uses yorlet.email in production, and sandbox.yorlet.email in the sandbox. A verified custom domain appears in the list once it is live.
4. Optionally enter a Display name for the From header.
5. Choose Matching — Customers first or Owners first. When an inbound sender matches both a customer and an owner, Yorlet uses this type. Defaults to customers.
6. Wait for availability to confirm the address is free, then click Provision.

Delete an address from its row if you no longer need it. If you delete the agent address, pick another one in Settings → Agents.

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Custom domains

Bring your own domain if you want customers to see mail from an address you already own. Add a subdomain such as mail.acme.com so Yorlet’s receiving records do not clash with your existing mailbox. To add a custom domain, follow these steps:

1. Go to Settings → Emails.
2. Under Add domain, enter the domain and click Add.
3. Copy the Type, Name, and Value records to your DNS provider.
4. Click Verify. The status badge moves from pending to verified once the records check out, or to failed if they do not.

You can click Verify again after you have fixed DNS. Delete a domain if you no longer want it on the account. Once a domain is verified, it appears in the address Domain list.

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Send on a thread

Anyone with the Send email permission can send from a provisioned address. That includes Dashboard users and API keys. Agent sends — from the assistant, the email agent, Recover triage, or Claude or ChatGPT — still follow agent policy and wait in Approvals by default. A workflow can also send when its trigger fires; that path does not wait in Approvals. You can send to a customer, an owner, or a raw email address, optionally on an existing thread. The send is stored as an outbound message on that thread’s timeline in Inbox. A send can be plain text, or branded so the body is wrapped in your account branding — logo, colours, and support details. Workflows default to branded. The assistant and Claude or ChatGPT use branded for new outbound, and plain text when they reply on a thread. To send from the Dashboard, click New conversation on Inbox, or on a customer or owner page. See Inbox.

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Test inbound mail

In the sandbox, you can simulate an inbound email without sending a real message. This creates a received message on a thread, the same way a customer or owner emailing a provisioned address would. To simulate inbound mail, follow these steps:

1. Go to Inbox.
2. Click Simulate inbound.
3. Choose who the mail is from — a customer, an owner, or a raw email address — and which provisioned address it is to. Leave To as the agent address if you want the email agent to draft a reply.
4. Enter a Subject and Body, then click Simulate.

You can also simulate a reply from an open thread. The new message is added to that conversation.