View recent runs
Open a workflow from the Workflows page. The Recent runs section lists every run for that workflow. The table shows:- Status — Running, Succeeded, or Failed.
- Run — the run ID.
- Steps — how many steps ran. If any failed, the count includes how many failed.
- Created — when the run started.
A workflow that is Draft or Inactive will not create new runs. Publish or click Activate first. See Create a workflow.
Open a run
Click a run to open its detail page. The page is titled Workflow run and has three sections:- Overview — Status, Started, and Steps.
- Trigger payload — the data that started the run, such as the event and the record, or the API input.
- Steps — each step that ran, in order.
Step results
Each step shows the action name, or Condition / For each for logic steps, and a status:succeeded— the step completed.failed— the step stopped with an error.skipped— the step did not run, for example because the workflow took the other branch.
true branch or false branch badge for the path they took. Loop items show an Item {n} badge for each iteration.
When a step succeeded, expand Output to see what it created or returned — for example the task or invoice ID.
If no steps ran, the page shows No steps were executed. That usually means the workflow has no steps after the trigger.
Troubleshoot a failed run
When a run is Failed, open it and find the first step with statusfailed. The step shows an error explaining why.
Typical causes:
- A required field was empty, or a variable did not resolve — for example
{{ trigger.object.customer }}when the trigger record has no customer. - A broken reference, shown as a chip in the builder after you removed an earlier step.
- A For each array longer than 50 items.
- A Send letter step where the recipient is missing a name or address, or your account is missing a return address.
- An action for a product that is no longer enabled, such as Letters or Maintenance.
- Open the workflow and click Edit workflow.
- Correct the step — fill in the missing field, repair the variable, or add an If / else so the action only runs when the data is present.
- Click Publish.