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The Maintenance overview summarises your current workload and recent performance. Use it to spot overdue work and decide what your team should handle next.

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Filter by source

Use the source tabs at the top of the page to change which issues are included:
  • All: Every maintenance issue.
  • Reported: Issues raised by tenants through OneMove.
  • Internal: Issues raised by your team, including planned work.
The summary figures and charts update together when you change the source.

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Understand the summary

  • Raised today: Issues created since the start of the current day.
  • Open: Issues that have not started.
  • In progress: Issues currently being worked on.
  • Overdue: Unresolved issues past their resolution target. Issues on hold are excluded while their clock is paused.
  • Avg. resolution: The average time taken to resolve issues over the last 30 days, excluding time spent on hold.
  • Resolved on time: The percentage of measured issues resolved within their target over the last 30 days.
Issues raised before response targets applied are excluded from target-based figures.

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Review open work

The Open issues chart groups all unresolved issues by priority. Select its view-more action to open the full issues list. The Backlog by age chart groups unresolved issues by how long they have been open:
  • Under a day
  • 1 to 3 days
  • 3 to 7 days
  • Over a week
Use the oldest group to find work that may need chasing even when it has not yet passed its resolution target. See Maintenance settings to configure response and resolution targets.