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Agents do not have a separate mailbox. They read and write the same threads you see in Inbox. On the email channel they send from a provisioned address on your account. The email agent and Recover triage run when the organisation has at least one Standard or Premium seat. The same paid seat unlocks Claude or ChatGPT. The assistant is available on Free. Set the address they send from in Settings → Agents, under Agent email. You can change it at any time. If you delete that address, pick another provisioned one before agents send again.
The first address you provision is marked as the agent address automatically. Later addresses stay available for people to send from; they are not the agent address unless you select them here.

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How agents send

Every agent send on email — from the assistant, the email agent, Recover triage, or Claude or ChatGPT — creates a Send email approval when policy is Require approval. That is the default for sending on the email channel. The approval shows the To, From, Subject, and body. Approving it sends the message and writes it to the thread in Inbox. Denying it leaves the thread as it was. People sending from the Dashboard or API with the Send email permission do not go through Approvals. That path is a human send, not an agent action. A workflow send is the same: it goes out when the step runs.

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Email agent

When someone emails the agent address, Yorlet:
  1. Matches the sender to a customer or owner when it can.
  2. Adds the message to a thread in Inbox.
  3. Skips automatic mail such as out-of-office replies.
  4. Drafts a reply and creates a Send email approval.
Approve the draft from Approvals or from the card in the assistant. On a pending email, the chat card also has Use in reply, which puts the draft in the Inbox reply box so you can edit it there. If the situation needs a person — hardship, a complaint, or missing context — the agent proposes an internal note instead of a reply. Mail to addresses that are not the agent address is still stored in Inbox. The agent does not draft a reply for those.
Point customers at the agent address when you want inbound mail to produce a draft on that thread.
Yorlet will not keep auto-replying in a loop. Automated mail is ignored, and a thread has a daily cap on outbound messages.

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Recover triage

Recover can read a customer’s existing Inbox threads before it proposes the next step. If a conversation is already underway, it can propose a Send email on that thread instead of opening a new recovery case. Those sends use the same agent address and the same Approvals queue.

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Assistant, Claude, and ChatGPT

The assistant can send on a thread when you ask it to, using the agent address and optionally an existing conversation in Inbox. Claude and ChatGPT that connect over MCP can look records up and propose writes — including Send email. Calling that tool still creates an approval. Give them an agent key, not a secret API key. See MCP for how to add Yorlet as a connector.
Do not switch Send email to Auto-execute until you have watched a run of drafts. The default Require approval mode is there so a bad recipient or body cannot leave the account without someone looking at it.