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At the end of a tenancy, after deductions have been agreed, return the remaining deposit to the tenant. Outstanding charges are deducted first. The remaining balance is what you pay back.
The deposit must be Active to start a return.

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Start the return

To start returning a deposit, follow these steps:
  1. Open the deposit from the Deposits page.
  2. Click Return.
  3. Optionally turn on Automatic transfers to send charged funds to owner accounts, based on your deposit routing settings.
  4. Click Return deposit.
The deposit moves to Pending return. This cannot be undone. Any accepted charges are deducted, and the remaining amount is recorded as the amount to return. Automatic transfers on return apply to UK insured deposits. Custodial deposits are held by the scheme, which pays the tenant.

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Mark the deposit as returned

After you have paid the remaining balance to the tenant (or the scheme has), complete the record:
  1. Click Mark as returned.
  2. Choose the date it was Returned on. This defaults to today.
  3. Click Mark as returned.
The deposit status becomes Returned. No further charges can be added. This cannot be undone.